Customer support shouldn’t be an afterthought; building strong relationship with your customers, making them feel valued will ensure that they return time and again.

This pack covers problem solving and conflict resolution  and will enable your team to generate more business for your organisation. Giving your employees the tools in which to build successful relationships and will resonate with your customers for years to come.

By the end of this pack your team will have a complete understanding of how customer service affects your business and what they can do to improve it.

Courses included in this pack:

  • An Introduction to Customer Service

  • Effective Communication

  • Complaint Handling

  • Sales for non-sales staff


  • 12 months access

  • Verified certificates of completion

  • 6 Monthly re-test facility

  • Monthly learner progress report

  • Content updates included

  • Access to all new courses added to this pack